Privacy Policy
Last updated: 2026-08-19
1. Who is responsible for your data
Dear problem, UAB (company code 302651984, correspondence address Manufaktūrų g. 6, LT-11342 Vilnius, Lithuania) is the data controller for personal data collected through dearproblem.co (the “Website”).
Contact for data protection matters: hey@dearproblem.co. We have not appointed a Data Protection Officer, as it is not required for our size and the type of processing we carry out.
2. What data we collect, and why
Where it’s collected
What we collect
Why
Legal basis
Contact / “Write to us” form
Name, email, message content
To respond to your enquiry
Legitimate interest (Art. 6(1)(f)) / pre-contract steps (Art. 6(1)(b))
Booking tool (Google Calendar)
Name, email, and details you provide when booking
To schedule and hold the consultation
Pre-contract steps (Art. 6(1)(b))
Email address
Newsletter signup
To send our monthly newsletter
Consent (Art. 6(1)(a))
“Problem Brief” download
Work email address
To deliver the template; to also contact you afterwards only if you separately tick that opt-in on the form
Consent (Art. 6(1)(a))
Cookies (see Section 3)
Device/browser identifiers, pages viewed, general location, advertising identifiers (Google Analytics, Meta Pixel, Google Ads)
To understand site usage and to run and measure advertising
Consent (Art. 6(1)(a)), given via the cookie banner
We do not collect any special category data (health, religion, political views, and similar) through the Website, and we do not knowingly collect data from children.
3. Cookies
This section explains the cookies used on dearproblem.co and how we ask for your consent.
Banner, shown on your first visit
Headline: We use cookies
Body: We use necessary cookies to run this site, and with your consent, analytics and advertising cookies (Google Analytics, Meta Pixel, Google Ads). See our Privacy Policy.
Two buttons, equal size and equal visual weight, no button pre-selected or highlighted over the other:
• I Agree, allows analytics and advertising cookies in addition to necessary cookies
• I Do Not Agree, only necessary cookies are used
No cookies beyond strictly necessary ones are set until a visitor clicks “I Agree”. Necessary cookies do not require consent, as they are essential for the Website to function.
Cookie categories
Category
What it covers
Necessary, always active
Cookies required for basic site functioning, for example remembering your cookie choice and keeping the site secure. No consent required.
Analytics & Advertising, only if you click “I Agree”
Google Analytics, Meta Pixel, and Google Ads. Used to measure how the site is used and to run and measure advertising, including on Google and Meta platforms. Some of this data is transferred to Google LLC and Meta Platforms, Inc. in the United States, under the EU-U.S. Data Privacy Framework and/or Standard Contractual Clauses.
Changing your mind
You can withdraw your consent at any time using the “Cookie preferences” link in the site footer, which reopens the same choice. Withdrawing consent does not affect the lawfulness of processing already carried out before you withdrew it.
4. Who we share data with
We share personal data with the following categories of recipients, acting as our processors or as independent controllers where noted:
• Google LLC, for Google Analytics, Google Ads, and the Google Calendar booking tool.
• Meta Platforms, Inc., for the Meta Pixel.
• Our website hosting provider Hostinger.
• Our email/newsletter sending tool Omnisend.
• Professional advisers, auditors, or authorities, where required by law.
We do not sell personal data, and we do not share it with third parties for their own independent marketing purposes beyond the advertising platforms listed above.
5. International data transfers
Google and Meta are based in the United States. Where your data is transferred there, this takes place under the EU-U.S. Data Privacy Framework and/or the European Commission’s Standard Contractual Clauses, as the applicable safeguard depending on the service and the time of transfer.
6. How long we keep data
We keep personal data only for as long as needed for the purpose it was collected for:
• Contact form and booking enquiries: 12 months from last contact.
• Newsletter and Problem Brief subscribers: until you unsubscribe or withdraw consent.
• Analytics and advertising cookies: per the retention settings of each tool.
7. Your rights
Under the GDPR, you have the right to:
• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased, in certain circumstances;
• restrict or object to certain processing;
• receive your data in a portable format, where processing is based on consent or contract;
• withdraw consent at any time, without affecting processing carried out before the withdrawal.
To exercise any of these rights, contact us at hey@dearproblem.co. We will respond within one month, as required by the GDPR.
8. Automated decision-making
We do not use your data to make decisions about you that are based solely on automated processing and that produce legal or similarly significant effects. Google Ads and Meta Pixel may build advertising audiences based on your browsing behaviour where you have consented to this; this is used to show you relevant ads, not to make decisions about you.
9. Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children
The Website is intended for business audiences and is not directed at children. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised.
12. Complaints
If you believe we have not handled your personal data properly, please contact us first at hey@dearproblem.co so we can try to resolve it. You also have the right to lodge a complaint with the Lithuanian State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija):
• Address: L. Sapiegos g. 17, LT-10312 Vilnius, Lithuania
• Email: ada@ada.lt
• Website: vdai.lrv.lt
13. Contact
Questions about this Privacy Policy can be sent to hey@dearproblem.co or Manufaktūrų g. 6, LT-11342 Vilnius, Lithuania.